At Bonito Boots, we want you to be completely satisfied with your purchase. If for
any reason you are not entirely happy with your order, we offer a hassle-free
returns policy to ensure your peace of mind.


To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Returns must be initiated within 7 business days from the date of purchase.

Proof of Purchase:

To process a return, you must provide proof of purchase, such as a receipt or order confirmation email.

Return Process:

To initiate a return, please contact us at

Once your return request is approved, we will provide you with instructions on how to proceed.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

We recommend using a trackable shipping service to ensure that your return reaches us safely.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original method of payment within 24 hours.


If you would like to exchange your item for a different size or style, please contact us to arrange the exchange process.

Non-Returnable Items:

Personalised or customised items are non-returnable.

If you have any further questions or concerns about our returns policy, please
don't hesitate to contact us. We're here to assist you every step of the way.

If you wish to enquire further about the condition of a specific item prior to purchasing, please contact us via our email